Tailor your CCW experience to fit your topics and goals. Choose one or more Masterdays and create your own personalized CCW experience. You can also conveniently book your access to the CCW Expo through this page.
22 February 2027 – Future Readiness Day
23 February 2027 – Customer Love Day
24 February 2027 – Touchpoint Excellence Day
25 February 2027 – AI Transformation Day
23–25 February 2027 – CCW Expo
Four Masterdays. Three Expodays. One CCW experience.
Secure your access to CCW 2027 and look forward to inspiring keynotes, practical insights, valuable networking and the latest innovations in customer service, CX and AI.
We look forward to welcoming you to Berlin!

Over 3 days, the CCW trade show offers you innovative solutions for all aspects of customer dialogue. Experience international exhibitors and various formats in three exhibition halls. Take advantage of the largest industry trade show in Europe:
Travel to the CCW in Berlin sustainably and at attractive special rates.
Deutsche Bahn AG, in cooperation with Management Circle, will get you to Berlin for the CCW Conference & Trade Show at a very reasonable price. With the event ticket, you benefit from a nationwide fixed price from every DB station.

Stephan Wolf
Head of Customer Service
E-Mail: kundenservice@managementcircle.de
Phone: +49 6196 4722-800
Stephan Wolf has been the face for Management Circle customers since 2002. As a dedicated team leader of our customer service, the enthusiastic swimmer is happy to answer your questions every day anew.